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Ljubica Milanović Glavan
(295783)

 
 
 
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  Book chapters
 

1. Vlahović, Nikola; Milanović Glavan, Ljubica; Bosilj Vukšić, Vesna; Pejić Bach, Mirjana.
Specific information processing for decision support // Informacijski sustavi u poslovanju / Varga, Mladen ; Strugar Ivan, editor(s).
Zagreb : Ekonomski fakultet - Zagreb, 2016. Str. 113-141.
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  Textbooks and scripts
 

1. Pejić Bach, Mirjana; Varga, Mladen; Srića, Velimir; Spremić, Mario; Bosilj Vukšić, Vesna; Ćurko, Katarina; Vlahović, Nikola; Milanović Glavan, Ljubica; Strugar, Ivan; Zoroja, Jovana; Jaković, Božidar.
Information systems in business / Varga Mladen, Strugar Ivan, editor(s).
Zagreb : Sveučilište u Zagrebu, Ekonomski fakultet Zagreb, 2016.

2. Vlahović, Nikola; Horvat, Ivan; Jaković, Božidar; Milanović Glavan, Ljubica; Suša, Dalia; Zoroja, Jovana.
Basic Skills of Business Informatics / Vlahović, Nikola, editor(s).
Zagreb : Mikrorad, 2013.

3. Vlahović, Nikola; Jaković, Božidar; Milanović Glavan, Ljubica; Zoroja, Jovana.
Integrated Business Information System SAP: Manual, snd edition / Vlahović, Nikola, editor(s).
Zagreb : Mikrorad, 2013.

4. Vlahović, Nikola; Jaković, Božidar; Milanović Glavan, Ljubica; Zoroja, Jovana.
Information Technologies in Business: Manual 4th Edition / Vlahović, Nikola, editor(s).
Zagreb : Mikrorad, 2012.

5. Vlahović, Nikola; Jaković, Božidar; Milanović, Ljubica; Zoroja, Jovana.
Information Technologies in business: Manual 3rd Edition / Vlahović, Nikola, editor(s).
Zagreb : Mikrorad, 2011.

6. Vlahović, Nikola; Jaković, Božidar; Milanović, Ljubica; Zoroja, Jovana.
Information Technologies in business: Manual 2nd edition / Vlahović, Nikola, editor(s).
Zagreb : Mikrorad, 2010.

7. Vlahović, Nikola; Luić, Ljerka; Jaković, Božidar; Zoroja, Jovana; Gašpar, Ivan; Milanović, Ljubica.
Business information systems: Handbook / Vlahović ; Nikola, editor(s).
Zagreb : Mikrorad, 2010.

8. Vlahović, Nikola; Jaković, Božidar; Milanović, Ljubica; Zoroja, Jovana; Gašpar, Ivan; Labaš, Davor.
Information Technologies in business: Manual / Vlahović, Nikola, editor(s).
Zagreb : Mikrorad, 2009..
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  Scientific papers in other journals
 

1. Milanović Glavan, Ljubica.
THE COMPARISON OF PROCESS MATURITY MODELS. // Zbornik radova veleučilišta u Šibeniku. 1 (2019) , 2; 133-144 (review article). URL link to work

2. Milanović Glavan, Ljubica; Strugar, Ivan.
KEY PERFORMANCE INDICATORS FOR PROCESS ORIENTED COMPANIES: A PERFORMANCE MEASUREMENT GUIDELINE. // Zbornik Radova/Journal of Economy and Business. 25 (2019) ; 71-91 (review article). URL link to work

3. Suša Vugec, Dalia; Ivančić, Lucija; Milanović Glavan, Ljubica.
Business Process Management and Corporate Performance Management: Does Their Alignment Impact Organizational Performance. // Interdisciplinary Description of Complex Systems : INDECS. 17 (2019) , 2-B; 368-384 (journal article). URL link to workURL link to work

4. Indihar Štemberger, Mojca; Buh, Brina; Milanović Glavan, Ljubica; Mendling, Jan.
Propositions on the interaction of organizational culture with other factors in the context of BPM adoption. // Busines Process Management Journal. 24 (2018) , 2; 425-445 (journal article). URL link to workURL link to work

5. Milanović Glavan, Ljubica; Bosilj Vukšić, Vesna.
EXAMINING THE IMPACT OF BUSINESS PROCESS ORIENTATION ON ORGANIZATIONAL PERFORMANCE: THE CASE OF CROATIA. // Croatian operational research review. 8 (2017) , 1; 137-167 (journal article).

6. Suša Vugec, Dalia; Bosilj Vukšić, Vesna; Milanović Glavan, Ljubica.
Social Business Process Management and Business Process Management Maturity. // International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering. 11 (2017) , 5; 1034-1038 (journal article). URL link to work

7. Milanović Glavan, Ljubica; Bosilj Vukšić, Vesna; Suša, Dalia.
Conceptual Framework of Process Performance Measurement Model: A Case Study of Croatian Company. // Zbornik radova Veleučilišta u Šibeniku. 10 (2016) , 3-4/2016; 7-21 (journal article).

8. Vlahović, Nikola; Milanović Glavan, Ljubica; Franković, Anja.
Study of Software Development in Developing Countries : Case of Croatia. // International Journal of Communications. 10 (2016) ; 67-75 (journal article). URL link to work

9. Bosilj Vukšić, Vesna; Milanović Glavan, Ljubica; Suša, Dalia.
The Role of Process Performance Measurement in BPM Adoption Outcomes in Croatia. // Economic and business review. 17 (2015) , 1; 117-143 (journal article).

10. Milanović Glavan, Ljubica; Bosilj Vukšić, Vesna; Vlahović, Nikola.
Decision tree learning for detecting turning points in business process orientation: a case of Croatian companies. // Croatian Operational Research Review. 6(2015) (2015) , 1; 207-224 (journal article).

11. Milanović Glavan, Ljubica; Bosilj Vukšić, Vesna; Vlahović, Nikola.
Decision tree learning for detecting turning points in business process orientation: a case of Croatian companies. // Croatian operational research review. 6 (2015) , 1; 207-224 (journal article).

12. Milanović Glavan, Ljubica; Ćibarić, Antonija.
ANALYSIS OF USING INTERNET BANKING SERVICES AMONG THE STUDENT POPULATION IN CROATIA. // Zbornik radova Veleučilišta u Šibeniku. 9 (2015) , 3-4/2015; 69-80 (review article). prilozen text rada

13. Pilav-Velić, Amila; Hrnjić, Anes; Milanović Glavan, Ljubica; Hanić, Azra.
ADDED VALUES OF SOCIAL CRM: THE EXAMINATION OF CUSTOMER PERSPECTIVE. // Economic Review - Journal of Economics and Business. XIII (2015) , 1; 59-72 (journal article). prilozen text rada

14. Milanović Glavan, Ljubica.
Process information technology in Croatian companies. // Zbornik radova Veleučilišta u Šibeniku. 8 (2014) , 3-4/2014; 35-48 (preliminary note).

15. Milanović Glavan, Ljubica.
Analysis of Business Process Orientation in Croatian Companies. // Zbornik radova (Journal of Economy and Business), Mostar. 20 (2014) ; 99-120 (journal article).

16. Milanović, Ljubica.
Business process management in croatian companies. // Sarajevo Business and Economics Review. 31 (2011) , 1; 105-125 (journal article). prilozen text rada

17. Milanović, Ljubica.
Understanding Process Performance Measurement Systems. // Business systems Research Journal. 2 (2011) , 2; 25-38 (journal article). prilozen text rada

18. Milanović, Ljubica.
THE USE OF INFORMATION TECHNOLOGY FOR KNOWLEDGE MANAGEMENT IN CROATIAN COMPANIES. // Zbornik Ekonomskog fakulteta u Zagrebu. 2 (2010) ; 195-211 (review article). prilozen text rada
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  Conference reports (abstracts) in other journals
 

1. Milanović Glavan, Ljubica; Bosilj Vukšić, Vesna.
Use of information technology in nautical tourism in croatia: case study of e-charter // Global Conference on Services Management (GLOSERV 2017) / Cobanoglu, C., editor(s).
Volterra, Tuscany, ITALY : GLOSERV, 2017. 290-290 (lecture,international peer-review,abstract,scientific).

2. Milanović Glavan, Ljubica; Bosilj Vukšić, Vesna; Vlahović, Nikola.
DECISION TREE LEARNING FOR TURNING POINTS DETECTION IN BUSINESS PROCESS ORIENTATION: CASE OF CROATIA // Book of Abstracts, 15th International Conference on Operational Research, koi 2014 / Scitovski, Rudolf ; Zekić-Sušac, Marijana ; Lukač, Zrinka, editor(s).
Osijek : Croatian Operational Research Society, 2014. 112-112 (lecture,international peer-review,abstract).
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  Scientific conference papers with international peer-review
 

1. Milanović Glavan, Ljubica.
DETERMINING BUSINESS PROCESS MATURITY LEVELS BY USING CLUSTER ANALYSIS: CASE OF CROATIA // Proceedings of the 15th International Symposium on Operational Research / Zadnik Stirn, L ; Kljajić Borštnar, M., editor(s).
Ljubljana : Bistisk d.o.o., 2019. 308-313 (lecture,international peer-review,published,scientific).

2. Milanović Glavan, Ljubica.
Information Technology for Business Process Management: Case of Croatia // Proceedings of the 34th International Business Information Management Association Conference / Soliman, Khalid, editor(s).
International Business Information Management Association, 2019. 336-343 (lecture,international peer-review,published,scientific).

3. Milanović Glavan, Ljubica; Ivančić, Lucija.
KNOWLEDGE MANAGEMENT: CASE OF CROATIA // Economic and Social Development: 46th International Scientific Conference on Economic and Social Development – "Sustainable Tourist Destinations" - Book of Proceedings / Milkovic, M., Kecek, D., Hammes, K., editor(s).
Varazdin : esd, 2019. 197-204 (lecture,international peer-review,published,scientific). URL link to work

4. Nikolic, Borna; Ivancic, Lucija; Milanovic Glavan, Ljubica.
Developing Business-IT Alignment Skills through Data Management: Higher Education Example // Economic and Social Development: 49th International Scientific Conference on Economic and Social Development Development – "Building Resilient Society" / Dukic, Darko ; Studzieniecki, Tomasz ; Grzinic, Jasmina, editor(s).
Zagreb, 2019. 313-322 (lecture,international peer-review,published,scientific). prilozen text radaURL link to work

5. Suša Vugec, Dalia; Bosilj Vukšić, Vesna; Milanović Glavan, Ljubica.
Social Business Process Management and Business Process Management Maturity // 19. world academy of science, engineering and technology conference proceedings.
Pariz : WASET, 2017. 1675-1679 (lecture,international peer-review,published,scientific).

6. Bosilj Vukšić, Vesna; Milanović Glavan, Ljubica; Merkaš, Zvonko.
THE SUCCESS FACTORS OF BUSINESS PROCESS MANAGEMENT: A CASE STUDY OF CROATIAN COMPANY // 8th International Conference, "An Enterprise Odyssey: Saving The Sinking Ship Through Human Capital", Proceedings / Galetić, Lovorka ; Načinović Braje, Ivana, Jaković, Božidar, editor(s).
Zagreb : Faculty of Economics and Business, Zagreb, 2016. 697-706 (lecture,international peer-review,published,scientific).

7. Milanović Glavan, Ljubica; Rukavina, Tea.
KNOWLEDGE MANAGEMENT SYSTEMS: CASE STUDY OF CROATIAN COMPANIES // 5th International "Conference Vallia Aurea" focus on: Research and Innovation, Proceedings, 22nd-24th September 2016 / Katalinic, Branko, editor(s).
Pozega-Vienna : Polytechnic in Pozega, Croatia and DAAAM International Vienna, Austria, 2016. 313-321 (lecture,international peer-review,published,scientific). prilozen text rada

8. Bosilj Vukšić, Vesna; Ivandić Vidović, Darija; Milanović Glavan, Ljubica.
Information techonology for business process management in insurance companies // 17th International Conference on Systems and Software Engineering (ICSSE 2015) : proceedings.
WASET - International Scholary and Scientific Research & Innovation, 2015. 667-675 (lecture,international peer-review,published,scientific).

9. Vlahović, Nikola; Milanović Glavan, Ljubica; Franković, Anja.
Comparative Advantages of Software Industry in Developing Countries: Study of Structure, Market Strategies and Software Development Approaches in Croatian Software Companies // Recent Advances in Computer Science / Xiaodong Zhuang, editor(s).
Zakynthos Island, Greece : CSCC, 2015. 227-233 (lecture,international peer-review,published,scientific). URL link to work

10. Milanović Glavan, Ljubica.
THE IMPACT OF BUSINESS PROCESS ORIENTATION ON ORGANIZATIONAL PERFORMANCE // 4th INTERNATIONAL CONFERENCE VALLIS AUREA, FOCUS ON: REGIONAL AND INNOVATION DEVELOPMENT, PROCEEDINGS, 18th-20th September 2014. / Branko Katalinic, editor(s).
Pozega-Vienna : Polytechnic in Pozega, Croatia and DAAAM International Vienna, Austria, 2014. 437-445 (lecture,international peer-review,published,scientific).

11. Milanović Glavan, Ljubica.
Perfomance Measurement System for Process-Oriented Companies // The Business Review Cambridge / Senguder, Turan ; Tubbs, Stewart L. ; Demirdjian, Z. S. ; Scannell, Nancy J., editor(s).
Cambidge : The Business Review, 2012. (lecture,international peer-review,published,scientific). prilozen text rada

12. Milanović Glavan, Ljubica; Pilav Velić, Amila.
Performance Measurement in Process Oriented Companies // 3rd international conference VALLIS AUREA, focus on: Regional development, Processdings / Katalinic, Branko, editor(s).
Pozega-Vienna : Polytechnic of Pozega, 2012. 633-637 (poster,international peer-review,published,scientific). prilozen text rada

13. Bosilj Vukšić, Vesna; Požgaj, Željka; Milanović, Ljubica.
E-Government Policy and Implementation in Croatia // Proceedings of the ITI 2010 32nd International Conference on Information Technology Interfaces / Lužar Stiffler, V. ; Jarec, I. ; Bekić, Z., editor(s).
Zagreb : SRCE - University of Zagreb, Universtiy Computing Centre, 2010. 423-428 (lecture,international peer-review,published,scientific).

14. Milanović, Ljubica.
INFORMATION TECHNOLOGY FOR BUSINESS PROCESS MANAGEMENT IN BIG, MIDDLE AND SMALL CROATIAN COMPANIES // proceedings of the 2nd international conference vallis aurea, focus on:regional development / branko katalinic, editor(s).
pozega-vienna : polytechnic of pozega croatia and daaam international vienna austria, 2010. 0899-0897 (lecture,international peer-review,published,scientific).

15. Vlahović, Nikola; Milanović, Ljubica; Škrinjar, Rok.
Using Datamining Methodology for Detecting Turning Points in Business Process Orientation Maturity Models // Recent Advances in Management, Marketing, Finance - Proceedings of the The 4th WSEAS International Conference on Management, Marketing and Finances (MMF'10) / Mastorakis, N. ; Mladenov, V. ; Zaharim, B. ; Bulucea, C.A., editor(s).
Athens, Greece : WSEAS Press, 2010. 35-40 (lecture,international peer-review,published,scientific).

16. Bosilj Vukšić, Vesna; Milanović, Ljubica; Škrinjar, Rok; Indihar Štemberger, Mojca.
Organizational Performance Measures for Business Process Management: a Performance Measurement Guideline // Proceedings of UKSim Tenth International Conference on Computer Modelling and Simulation 2008 / Al Dabas, D. ; Orsoni, A. ; Brentnall, A. ; Abraham, A. ; Zobel, R., editor(s).
Cambridge, UK : IEEE Computer Society, 2008. 94-99 (lecture,international peer-review,published,scientific).

17. Bosilj Vukšić, Vesna; Milanović, Ljubica; Vidović, Slavko.
Business Process Interoperability Model: A Case Study of E-Charter // An Enterprise Odyssey: Tourism - Governance and Enterpreneurship / Galetić, L. ; Čavlek, N., editor(s).
Zagreb : Ekonomski fakultet Zagreb, 2008. 780-791 (lecture,international peer-review,published,scientific).
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  Other refereed conference papers
 

1. Milanović Glavan, Ljubica.
Conceptual Model of Process Performance Measurement System // Proceedings of the 34th International Business Information Management Association Conference / Soliman, Khalid, editor(s).
International Business Information Management Association, 2019. 665-673 (lecture,international peer-review,published).

2. Milanović Glavan, Ljubica.
BUSINESS PROCESS ORIENTATION IN CROATIAN COMPANIES // Global business and technology association, 2015 conference readings book / Delener, NJ ; Fuxman, L ; Rodrigues, S., editor(s).
Peniche/Lisbon, Portugal : Global business and technology association, 2015. 189-198 (lecture,international peer-review,published).

3. Milanović Glavan, Ljubica.
Business Process Orientation: Case of Croatia // International Science Index, Vol: 8 No: 6 Part: XVIII / Vaninsky, Alexander ; Simoneau, Andy ; Cooper, Simon ; ect., editor(s).
London : World Academy of Science, Engineering and Technology, 2014. 1754-1759 (lecture,international peer-review,published).
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  Non-refereed conference paper
 

1. Bosilj Vukšić, Vesna; Milanović, Ljubica; Gombašek, Josipa.
The role of IT and other factors in knowledge management // Zbornik 15.konferencije Hrvatske udruge Oracle korisnika - HROUG.
2010. 3-14 (lecture,published,expert). URL link to work
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  Abstracts in Book of abstracts
 

1. Milanović Glavan, Ljubica; Bosilj Vukšić, Vesna; Suša Dalia.
Case Study of Conceptual Framework for Process Performance // 14th Annual International Conference on Politics, 13-16 June 2016, Athens, Greece / Papanikos, Gregory, editor(s).
Athens : The Athens Institute for Education and Research, 2016. 52-52 (lecture,international peer-review,abstract,scientific).
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  Unpublished papers
 

1. Vlahović, Nikola; Milanović, Ljubica.
Establishing public knowledge base for e-business // Zbornik osme konferencije e-biz2009 o elektorničkom poslovanju i upravi / Polonio, A, editor(s).
Opatija : Case d.o.o., 2009. (invited talk,ppt presentation,expert).
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  Dissertations
 

1. Milanović Glavan, Ljubica.
CONCEPTUAL MODEL OF PROCESS PERFORMANCE MEASUREMENT SYSTEM / doctoral thesis.
Zagreb : Ekonomski fakultet, 26.05.2014. 2014., 303 pages. Mentor: Bosilj-Vukšić, Vesna.
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  Master thesis
 

1. Milanović, Ljubica.
APPLICATION OF INFORMATION TECHNOLOGY IN BUSINESS PROCESS MANAGEMENT AND KNOWLEDGE MANAGEMENT IN CROATIAN COMPANIES / pre-Bologna master thesis.
ZAGREB : EKONOMSKI FAKULTET, 15.02. 2010, 88 pages. Mentor: Bosilj-Vukšić, Vesna.prilozen text rada
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