engleski

Use of information technology in nautical tourism in croatia: case study of e-charter

The Government of the Republic of Croatia has initiated the One-stop-shop Program to give state administration users the possibility to satisfy all their needs in one place without having to know the competencies within an individual state administrative body or to be familiar with its organisational structure. This paper describes a case study of e-Charter: the first Croatian e-One-stop- shop service. The system of e-Charter has become the first public interactive service in the Republic of Croatia with two way communication. Our one-stop-shop G2B (Government to business) service and at the same time G2G (Government to Government) service, e- Charter has enabled the communication of the relevant Ministry with Charter branch. It has also enabled electronic interlinking among the Ministries themselves. The system has been developed as a Web – Application being on the servers of the relevant Ministries and they are easily accessible, depending on the users involved from the internal network of Ministries or Internet. E-Charter has shown to be a unique solution in the world for eliminating black charter business activities. Benefits of e-Charter implementation are obvious for both the Ministry of the Sea, Tourism, Transport and Development as well as charter companies: their business efficiency has been increased, while the operating expenses were significantly reduced. For charter companies the time of providing is shortened and expenses reduced.

nautical tourism, information technology, croatia, e-charter

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