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DETERMINING BUSINESS PROCESS MATURITY LEVELS BY USING CLUSTER ANALYSIS: CASE OF CROATIA (CROSBI ID 681366)

Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija

Milanović Glavan, Ljubica DETERMINING BUSINESS PROCESS MATURITY LEVELS BY USING CLUSTER ANALYSIS: CASE OF CROATIA // Proceedings of the 15th International Symposium on Operational Research / Zadnik Stirn, L ; Kljajić Borštnar, M. (ur.). Ljubljana: Bistisk d.o.o., 2019. str. 308-313

Podaci o odgovornosti

Milanović Glavan, Ljubica

engleski

DETERMINING BUSINESS PROCESS MATURITY LEVELS BY USING CLUSTER ANALYSIS: CASE OF CROATIA

It has been shown in previous studies that the companies which have reached higher business process maturity level consistently outperform those that have not reached them. Over the past few years different methodologies for analysing maturity state of business process orientation (BPO) have been developed. Based on survey results cluster analysis method was used to determine BPO maturity level of Croatian companies. It has been calculated that companies in Croatia are between the Defined and Linked level of BPO maturity.

business process orientation, maturity model, maturity level, cluster analysis, Croatia

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Podaci o prilogu

308-313.

2019.

objavljeno

Podaci o matičnoj publikaciji

Proceedings of the 15th International Symposium on Operational Research

Zadnik Stirn, L ; Kljajić Borštnar, M.

Ljubljana: Bistisk d.o.o.

978-961-6165-55-6

Podaci o skupu

15th International Symposium on Operations Research in Slovenia (SOR '19)

predavanje

25.09.2019-27.09.2019

Bled, Slovenija

Povezanost rada

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