DETERMINING BUSINESS PROCESS MATURITY LEVELS BY USING CLUSTER ANALYSIS: CASE OF CROATIA (CROSBI ID 681366)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Milanović Glavan, Ljubica
engleski
DETERMINING BUSINESS PROCESS MATURITY LEVELS BY USING CLUSTER ANALYSIS: CASE OF CROATIA
It has been shown in previous studies that the companies which have reached higher business process maturity level consistently outperform those that have not reached them. Over the past few years different methodologies for analysing maturity state of business process orientation (BPO) have been developed. Based on survey results cluster analysis method was used to determine BPO maturity level of Croatian companies. It has been calculated that companies in Croatia are between the Defined and Linked level of BPO maturity.
business process orientation, maturity model, maturity level, cluster analysis, Croatia
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Podaci o prilogu
308-313.
2019.
objavljeno
Podaci o matičnoj publikaciji
Proceedings of the 15th International Symposium on Operational Research
Zadnik Stirn, L ; Kljajić Borštnar, M.
Ljubljana: Bistisk d.o.o.
978-961-6165-55-6
Podaci o skupu
15th International Symposium on Operations Research in Slovenia (SOR '19)
predavanje
25.09.2019-27.09.2019
Bled, Slovenija