Corporate Image as Factor of Efficient Management in Municipal Utility Companies (CROSBI ID 556887)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Pupavac, Drago ; Maršanić, Robert ; Babić, Mirjana
engleski
Corporate Image as Factor of Efficient Management in Municipal Utility Companies
The basic objective of this scientific essay is to determine and evaluate the current image of utility companies in the city of Rijeka. In order to attain the objective of the research, a "face to face" questionnaire has been drawn up. The questionnaire studied the identification of utility service providers, the overall satisfaction with how the companies provide these utility services, the satisfaction with particular services and the complaints related to the services provided. The research comprised all the utility services provided in the area of the city of Rijeka. The research on the sample of 500 households stratified by city boroughs was carried out by the "Puls" agency. The respondent is an adult member of the household familiar with the paying process of most of the utility services researched.
city; image; utility companies; services; complaints
nije evidentirano
nije evidentirano
nije evidentirano
nije evidentirano
nije evidentirano
nije evidentirano
Podaci o prilogu
1523-1524.
2009.
objavljeno
Podaci o matičnoj publikaciji
Annals of DAAAM for 2009 & PROCEEDINGS of the 20th International DAAAM Symposium "Intelligent Manufacturing & Automation : Focus on Theory, Practise and Education"
Katalinić, Branko
Beč: DAAAM International Vienna
978-3-901509-70-4
1726-9679
Podaci o skupu
DAAAM Symposium "Intelligent Manufacturing & Automation : Focus on Theory, Practise and Education" (20 ; 2009)
predavanje
25.11.2009-28.11.2009
Beč, Austrija