engleski

Business Process Management Systems and Business Intelligence Systems as support of Knowledge Management

The quantity of knowledge is increasing rapidly. In the quest for excellence, an organisation must know how to both create and use knowledge in all its segments, i.e. it must know how to manage knowledge. Knowledge Management (KM) is the concept of the systematic collection, organisation, archiving and sharing of knowledge aimed at achieving the objectives of the organisation. The increase of the quantity and dynamics of knowledge have opened the need for use of information technology, referred to as the Knowledge Management System (KMS). The fundamental role of KMS is the simple and rapid connection of persons seeking knowledge with the source of the knowledge. Business Process Management System (BPMS) and Business Intelligence System (BIS) make up the key functional segments of KMS.

organizational knowledge; business processes; business rules; data warehouse; OLAP; data mining; knowledge discovery

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