engleski

The Role of Business Process Management Systems and Business Intelligence Systems in Knowledge Management

Knowledge has a strategic role in the modern company. Therefore, company must know how to manage knowledge. Knowledge Management (KM) is the concept of the systematic collection, organisation, archiving and sharing of knowledge aimed at achieving the objectives of the company. The increase of the quantity and dynamics of knowledge have opened the need for use of information technology, referred to as the Knowledge Management System (KMS). The success of a business depends on its successful management of business processes and successful decision making processes. The company can achieve this success by usage of Business Process Management System (BPMS) and Business Intelligence System (BIS) as key parts of proposed knowledge management system framework. The main purpose of this paper is to present features of business process management system and business intelligence system as key segments of knowledge management system and explain their role in knowledge management to support creation of added value.

Organizational knowledge; Business processes; business rules; Data warehouse; OLAP; Data mining; Knowledge discovery; Framework

nije evidentirano