engleski

Enhancing E-learning Implementation with organized E-learning Support

Implementation of ICT and its use in teaching and learning in higher education have become standard component of many university courses. But, as these courses multiply, institutions have to face another important and unavoidable question: whether and how to provide continuing and sustainable support. This paper addresses the issue of enhancement of e-learning implementation with organized e-learning support. The support issue is becoming critical to the continued growth and success of e-learning implementation. In the paper presented is how E-learning Centre at the University Computing Centre supports users in e-learning at the University of Zagreb. The University of Zagreb is traditional university which has to cope with challenges of the 21st century and at the same time face the risk of losing its status of the premier educational institution in Croatia. The University of Zagreb decided to take certain steps towards embracing new technologies considering them as an efficient tool in the realisation of quality changes within the Bologna process. Systematic implementation of e-learning at the University of Zagreb started in 2007, with the University E-learning Strategy. Central unit at the university level which provides assistance in implementation of e-learning is E-learning Centre at the University Computing Centre. E-learning Centre was established in 2007 as a unit within University Computing Centre. Some of the basic objectives of the Centre are rendering support to teachers and students, communication and cooperation with schools through their local e-learning teams, ensuring and providing generally accessible e-learning platform and ensuring joint/centralized resources required for application of e-learning and finally, but not less important, promotion and dissemination of information about e-learning. These objectives are described in details in paper. Periodically, surveys are performed on the status of e-learning implementation at the University of Zagreb and some of the results are presented in paper. The paper concludes with some observations on the role of organized support in e-learning implementation process and experience gathered by E-learning Centre in supporting users in e-learning at the University of Zagreb.

e-learning ; organized support

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