engleski

Understanding Process Performance Measurement Systems

The purpose of this paper is to analyze the current state of Process Performance Measurement Systems (PPMS) by means of a systematic review of literature. The PPMS literature is reviewed using a systematic approach. Based on extensive literature review only twelve articles that contain the term PPMS in the title were found. Literature analysis showed that PPMS is a relatively new topic in the area of performance measurement. To understand PPMS it was crucial to explain concepts of business process management, business performance measurement and Performance Measurement System (PMS) which are well known and used in the literature and practice. PPMS is a special type of PMS that should be used in process oriented organizations. Limitations of this research lie in the fact that all the conclusions were derived only from the literature, not empirical research. The results presented in the paper continue towards providing an updated overview of the current state of performance measurement, especially PPMS in order to identify existing research gaps on which ongoing and future research efforts on this topic can be focused.

business process management; process orientation; performance indicators; business performance measurement; Process Performance Measurement Systems

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