engleski

Learning in and about Tourism: System Dynamics Approach

Simulation models involve participant into active decision making but in risk-free environment, without real consequences. The main benefit of using system dynamics model is analysis of the obtained results after making decision and understands what went wrong, why and when. Top managers gain valuable experience through system dynamics models which help them in doing business and in accomplishing short and long term business strategies in the real world. Tourism sector is related with high risk of decision making. The reason for that is that it takes a longer time (months or even years) in order to make the consequences of the decisions visible. Simulation models can be used as useful educational tools in tourism, because they allow managers to see the consequences of their actions in very short time, without the real consequences and real damage. Goal of the paper is to explore if system dynamics models could be used in tourism, because of their characteristic of compressing time and space within simulation environment. Paper review two basic fields of applications in tourism: airways and hotel industry. Paper is an introduction of system dynamics models’ usage in tourism, with the goal to present its usage as a powerful learning tool.

learning; game; tourism; system dynamics; airways

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