engleski

Relating daily change of visitor number to crowding perception and overall satisfaction in Nature Park Telašćica, Croatia

We continuously monitored visitor movement to and from Lake Mir during two whole days as part of HRZZ project ACCTA, in order to test how oscillations in visitor numbers influence visitors’ perception of crowding and their overall satisfaction. Visitor movement was then correlated to the results of short, time-stamped exit questionnaires. The data was grouped in hourly time-slots and tested with ANOVA. The visitors’ perception of crowding differred significantly between time-slotted groups, which was more apparent for the day during which the larger number of visitors was recorded. Nevertheless, none of the groups showed significant decrease in visitor satisfaction, suggesting that – despite relatively large crowding – visitors’ positive experience was not reduced.

crowding perception ; tourist management ; natural protected areas ; PP Telašćica

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