engleski

Self - Perception of Nurses' Communication Skills in their Work with Patients

Communication as a dynamic process between a nurse and a patient is aimed at the patient`s general well-being, health preservation and more quality health care. It has a significant role in the nursing practice, as it affects its quality and patient satisfaction, hence it is of the utmost importance to make it successful. In our research, we examined the manner in which nurses evaluate their own communication skills in their work with patients and whether there are statistically significant differences in their evaluation with respect to the years of work experience and qualification levels. We detected a statistically significant difference with regard to years of work experience (1-10, 11-20, 21 or more), whereby the majority of respondents who claimed to be capable of communicating with patients of various age groups (children, adolescents, youth, adults, elderly people) were in the group of 11-20 years of work experience. With respect to qualifications, we detected a statistically significant difference in the observed educational level (nurse, bachelor’s degree in nursing, graduated nurse/master’s degree in nursing): the respondents who claimed to use excessive technical language belong to the highest education level (graduated nurse/master’s degree in nursing) (25%).We also detected a statistically significant difference with respect to the observed categories of qualifications in terms of their need for organised workshops for the improvement of communication skills: the majority of respondents who did not express the need for organised workshops for the improvement of their communication skills belong to the “nurse” category.

nurse, patient, communication skills, self-perception, education level, work experience

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