engleski

The Process Characteristics from the Perspective of Strategy and Quality in Croatian North Adriatic Water Supply Firms

Process is used in the context of movement, development and progress, in many disciplines connected to organizations and management. Process in the world of strategic process research is a stream with neither beginning nor end, with emergent structure, unpredictable movement and uniquely combination of elements. In the search of the answer in which way organizational strategy is formed and implemented process research is trying to understand the influence of firm’ s administrative systems and decision processes on its strategic positions. Process in the quality world is more pragmatic in its nature. Originated from business process management, process is defined as a system of activities that uses resources to transform input elements into output elements. Firms focused on the customers and their needs can organise itself towards the process-oriented concepts. Business process management is implemented according to the unique needs and constraints of the firm. Research posses the trend and challenges public firms deal in water industry. Knowledge about process from the strategic perspective can help public firms in keeping the Croatian national heritage of water clean for the following generations. Process from the quality perspective can help water supply public firms in the Croatian North Adriatic realizing the importance of process oriented firm and the cross-functional flow of operational activities. In this way firms can lower their costs, meet the demanding voices of the customer and obtain a better value for money.

Process; Quality; Strategy; water industry

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