engleski

INTERNATIONAL STANDARDS OF MEASURING AND EVALUATING QUALITY IN TOURISM AND HOTEL MANAGEMENT

Globalno gospodarsko tržište koje se sve brže razvija, traži od svih subjekata određenu kvalitetu i primjenu normi, usvojenih od međunarodnih tijela za standardizaciju proizvoda i usluga. U radu se izučavaju standardi sustava kvalitete i poslovne izvrsnosti. Analiziraju se veze između poslovne učinkovitosti i ocjenjivanja poslovne izvrsnosti, te naglašavaju procesi provjere i kriteriji nacionalnih nagrada za kvalitetu.

quality evaluation; resources; processes; policy and strategy.

The global economy market that is developing more and more rapidly demands from all of its subjects a particular quality and application of standards adopted by international associations for the standardization of products and services. This work scrutinizes the standards of the system of quality and business excellence. It analyzes the connections between business efficiency and evaluation of business excellence, and accentuates the processes of verification and the criteria of national awards for quality.