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  1. Publikacije
  2. Consumer Understanding of Professional Service Quality: The Case of Croatia
izvor podataka: crosbi ✓

Consumer Understanding of Professional Service Quality: The Case of Croatia (CROSBI ID 523647)

Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija

Mujić, Nihada ; Legčević, Jelena Consumer Understanding of Professional Service Quality: The Case of Croatia // Proceedings of the 11th International Conference on Corporate and Marketing Communications : Contemporary issues in corporate and marketing communications : towards a socially responsible future / Podnar, Klement, Jančič, Zlatko (ur.). Ljubljana: Fakulteta za družbene vede Univerze v Ljubljani, 2006. str. 273-278

Podaci o odgovornosti

Mujić, Nihada ; Legčević, Jelena

engleski

Consumer Understanding of Professional Service Quality: The Case of Croatia

The most popular measure of service quality is SERVQUAL instrument. The findings discussed in this article are a study in which patients assessments of service quality were measured for services of primary care doctors in Osijek.

measurement; service quality; SERVQUAL; research

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Podaci o prilogu

273-278.

2006.

objavljeno

Podaci o matičnoj publikaciji

Podnar, Klement, Jančič, Zlatko

Ljubljana: Fakulteta za družbene vede Univerze v Ljubljani

961-90484-5-8

Podaci o skupu

International Conference on Corporate and Marketing Communications (11 ; 2006)

predavanje

21.04.2006-22.04.2006

Ljubljana, Slovenija

Povezanost rada

Povezane osobe
Nihada Mujić Mehičić (CroRIS ID: 7697; MBZ: 199461) (autor/i)
Jelena Legčević (CroRIS ID: 2065; MBZ: 250430) (autor/i)
Povezane ustanove
Pravni fakultet Osijek (111) (autorova ustanova)

Pravo

Krugovi, vizual Srca