engleski

Education of the participants of the electronic banking in the Erste & Steiermärkische bank Inc., Rijeka system of social responsibility

Electronic banking is the essential part of doing business in today's business environment. In the process of providing its services, the banks have to be socially responsible and ethical business entities towards its clients. Beside the authenticity in the process of logging in on the server, SSL encryption, user identification by user name, password and TAN table numbers, automatic log out, and the other mechanisms of protecting the electronic banking clients, the social responsibility of the Erste & Steiermarkische bank Inc., Rijeka can be overviewed trough the significant efforts in the field of education of all electronic banking participants, not only the clients, but bank's employees as well. From the bank's point of view, electronic banking and NetBanking system is still in the test phase. The real-life example of Swedish Nordea bank has shown that the security mechanisms and protocols require further development to ensure the greater protection of both, the banks and the clients.

education; electronic banking; social responsibility management

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