engleski

Criteria for the Evaluation of Business Process Simulation Tools

This paper focuses on a process of simulation software packages selection in the context of busi-ness process change projects. The paper presents discrete event simulation, its relation to busi-ness process modelling and examples of its practical applications in business process change pro-jects. Features of business process simulation tools are examined, the most important simulation features are identified and the criteria for their evaluation are defined. The guidelines that could help managers in the selection of business process simulation tools are proposed. The discussion addresses the limitations of the proposed guidelines. Finally, based on the conducted research and the evaluation criteria defined within the guidelines, some directions for the further im-provement of business process simulation tools are given.

Business process simulation; discrete event simulation; business process change; business process modelling tools; guidelines for the evaluation of business process simulation tools

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