engleski

Evaluation Programme: Measuring attitudes and attitude change in development and implementation of Quality Management in organizations

This paper studies situations in which it is expected that empirical research should help managers to transfer company culture and its ethics from established to innovative position during the implementation of Quality Management Programme in their companies. The author draws attention to cecessity of continued evaluation of Quality Management Programme and stresses an importance of its observing not only from the aspect of technical effectiveness and market results but from the aspect of its acceptance by the members of organization who are supposed to be included in this programme.

Evaluation programme; company culture; norms; values; attitudes

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