Integrating BSC and EFQM: A proposed performance management framework in construction projects (CROSBI ID 539689)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Vukomanović, Mladen ; Radujković, Mladen ; Burcar, Ivana
engleski
Integrating BSC and EFQM: A proposed performance management framework in construction projects
Projects are constantly disappointing their stakeholders as a direct consequence of inadequate performance management systems. Performance should be viewed and assessed trough a holistic pair of lenses and taking in consideration different types of management control systems. This paper explains and defines distinction among different types of management control systems (diagnostic, interactive and strategic) and explains their role in design and implementation of a performance management system. It elaborates two most frequently used models (The Balanced Scorecard ? BSC and European foundation of quality management excellence model ? EFQM) and clarifies their role in a holistic performance management system. The paper concludes that although The Balanced scorecard is widely known, more implemented and better tool for strategy implementation, European model showed better for strategic control, benchmarking and alignment with the environment.
BSC; EFQM; performance management; construction
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Podaci o prilogu
523-528.
2008.
objavljeno
Podaci o matičnoj publikaciji
Proceedings of the Joint Fourth Sciientiifiic Conference on Project Management (PM-04)& the Fiirst IPMA /MedNet Conference Project Management Advances, Training & Certification in the Mediterranean
John-Paris Pantouvakis
Chios: National Technical University of Athens (NTUA)
978-960-254-677-2
Podaci o skupu
PM-04 > 4th SCPM & 1st IPMA / MedNet Conference ?Project Management Advances, Training and Certification in the Mediterranean?
predavanje
29.05.2008-31.05.2008
Hios, Grčka