engleski

The Integrated Knowledge Management Maturity Model

Although many organisations worldwide are introducing knowledge management (KM) practices, there is no generally acknowledged methodology for assessing where the organisation stands, compared to its competitors. Several knowledge management maturity models have been developed, but they are so heterogeneous that the practice is evidently calling for a universal and standardised knowledge management maturity model. Most of the models have something in common: they are all based on the selected KM factors and they all define maturity through different maturity levels. The main goal of this paper is to propose the integrated knowledge management maturity model (I-KMMM) based on literature review. The purpose of determining the model is to set a standard or a framework for future assessment of knowledge management. The outcomes of the research show that selecting the factors comprising the maturity model is the key decision in the assessment of knowledge management maturity. That is particularly significant, if we want to test the model empirically, because it is of utter importance that all the factors are measurable and add up to the value of KM maturity in organisations. The I-KMMM is defined as a five-level scale and is based on several measurable critical success factors, which are classified into three categories: knowledge-related, organisation-related and IT-related factors.

knowledge management; maturity model

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