engleski

Business Process Interoperability Model: A Case Study of E-Charter

The Government of the Republic of Croatia has initiated the One-stop-shop Program to give state administration users the possibility to satisfy all their needs in one place without having to know the competencies within an individual state administrative body or to be familiar with its organisational structure. The Program aims at increasing the efficiency, effectiveness, flexibility and transparency of state administration, which can only be done by a systematic transformation of business processes. This paper provides a summary of business process interoperability issues, placing them within an empirically derived model based on a case study of e-Charter: the first Croatian e-One-stop-shop service. The goal of the model is to enable understanding of the connections that exist between enterprises, government organizations, agencies and individuals, the degree of commonality in business processes, the flow of information across those processes and the technology required to facilitate those connections.

: e-government; e-business; business process interoperability; One-stop-shop; e-charter

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