CARNet Online Database Center user support (CROSBI ID 472767)
Prilog sa skupa u zborniku | stručni rad | domaća recenzija
Podaci o odgovornosti
Stojanovski, Jadranka ; Munić, Jagoda
engleski
CARNet Online Database Center user support
In this paper user support in the context of CARNet (Croatian Academic and Research Network) online database service will be discussed. The service has more than 2100 registrated users, who are mostly unfamiliar with computer communications and database searching. Several aspects of user support are provided: first instructions, FAQ, a help desk, brochures, online guides, training courses etc. The paper includes an analysis of the questionnaires collected from users through courses held during 1998 and 1999. A comparison with server access statistics data has been made. The plans for further service improvements and future development of user's support will be discussed.
user education
nije evidentirano
nije evidentirano
nije evidentirano
nije evidentirano
nije evidentirano
nije evidentirano
Podaci o prilogu
2000.
objavljeno
Podaci o matičnoj publikaciji
CARNet User's Conference 1999 Conference Proceedings
Miroslav Milinović i dr.
Zagreb: Hrvatska akademska i istraživačka mreža – CARNet
Podaci o skupu
Nepoznat skup
predavanje
29.02.1904-29.02.2096
