Telematics in improving the counter service in the postal system (CROSBI ID 550337)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Kavran, Zvonko ; Grgurević, Ivan ; Petrović, Iva ; Pervan, Katarina
engleski
Telematics in improving the counter service in the postal system
Customer satisfaction and the quality of service provision in customer handling at counters is reflected in the customer queuing and the time when the counters are closed for customers. There is, therefore, the need for better organization of operation in order to raise the quality-of-service level and to reduce the costs in the postal system. As part of implementing the information and communication technologies, the methods and possibilities have been considered that would improve the quality of postal service. The ICT implementation can result in the optimization of queues, more efficient usage of postal resources and other direct and indirect benefits. The analysis of the current condition has led to an improvement proposal through a simulation model for counter service optimization. The model is primarily intended for urban areas with a larger number of users.
telematics; optimization; postal service; model
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Podaci o prilogu
2009.
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objavljeno
978-961-6044-87-5
Podaci o matičnoj publikaciji
Conference proceedings of ICTS 2009 - 12th International Conference on Traffic Science, Transport science, profession and practice
Zanne, Marinna ; Fabjan, Daša ; Jenček, Peter
Portorož: Fakulteta za pomorstvo in promet Univerza v Ljubljani
Podaci o skupu
12th International Conference on Traffic Science - ICTS 2009, Transport science, profession and practice
poster
04.06.2009-05.06.2009
Portorož, Slovenija