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Telematics in improving the counter service in the postal system (CROSBI ID 550337)

Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija

Kavran, Zvonko ; Grgurević, Ivan ; Petrović, Iva ; Pervan, Katarina Telematics in improving the counter service in the postal system // Conference proceedings of ICTS 2009 - 12th International Conference on Traffic Science, Transport science, profession and practice / Zanne, Marinna ; Fabjan, Daša ; Jenček, Peter (ur.). Portorož: Fakulteta za pomorstvo in promet Univerza v Ljubljani, 2009

Podaci o odgovornosti

Kavran, Zvonko ; Grgurević, Ivan ; Petrović, Iva ; Pervan, Katarina

engleski

Telematics in improving the counter service in the postal system

Customer satisfaction and the quality of service provision in customer handling at counters is reflected in the customer queuing and the time when the counters are closed for customers. There is, therefore, the need for better organization of operation in order to raise the quality-of-service level and to reduce the costs in the postal system. As part of implementing the information and communication technologies, the methods and possibilities have been considered that would improve the quality of postal service. The ICT implementation can result in the optimization of queues, more efficient usage of postal resources and other direct and indirect benefits. The analysis of the current condition has led to an improvement proposal through a simulation model for counter service optimization. The model is primarily intended for urban areas with a larger number of users.

telematics; optimization; postal service; model

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Podaci o prilogu

2009.

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objavljeno

978-961-6044-87-5

Podaci o matičnoj publikaciji

Conference proceedings of ICTS 2009 - 12th International Conference on Traffic Science, Transport science, profession and practice

Zanne, Marinna ; Fabjan, Daša ; Jenček, Peter

Portorož: Fakulteta za pomorstvo in promet Univerza v Ljubljani

Podaci o skupu

12th International Conference on Traffic Science - ICTS 2009, Transport science, profession and practice

poster

04.06.2009-05.06.2009

Portorož, Slovenija

Povezanost rada

Tehnologija prometa i transport