Konceptualni model kao alat za upravljanje kvalitetom bankarskih usluga (CROSBI ID 152179)
Prilog u časopisu | pregledni rad (znanstveni)
Podaci o odgovornosti
Severović, Kornelija ; Žajdela, Nikolina ; Cvetković Šoštarić, Bojana
hrvatski
Konceptualni model kao alat za upravljanje kvalitetom bankarskih usluga
The aim of the paper is to show and describe the functioning of the banking system in terms of establishing quality of service delivery to customers, and recognize the basic guidelines for increasing the banking services quality. As the banking system is very dynamic and complex in order to optimize parameters of quality business, bank made the conceptual model that alow further research through simulation models.
kvaliteta servisa; klijenti/potrošači; menadžment; upravljanje kvalitetom; konceptualno modeliranje
nije evidentirano
engleski
Conceptual model as a tool for the management of quality banking services
nije evidentirano
quality of service; clients / customers; management; quality management; a conceptual modeling
nije evidentirano
Podaci o izdanju
Povezanost rada
Informacijske i komunikacijske znanosti
