engleski

MEASURING EFFECTS OF BUSINESS PROCESS ENGINEERING IN PUBLIC SECTOR-A CASE STUDY

Business process reengineering (BPR) projects bear high risk and present tremendous effort for organizations. That is why is important to evaluate possible scenarios before BPR project actually starts. Simulation modeling might be used to evaluate effects of large scale BPR projects. The article presents use of simulation modeling in public sector with special emphasis on relationship between simulation results of To-Be and As-Is models with conclusions which might be derived by interpreting simulation results. Obtained results present that organization can significantly benefit from BPR projects while simulation modeling might be used to monitor and verify project trajectory.

Business process reengineering; simulation modeling

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