Designing a method for knowledge audit in small and medium information technology firms (CROSBI ID 552317)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Jurinjak, Ivan ; Kliček, Božidar
engleski
Designing a method for knowledge audit in small and medium information technology firms
Knowledge management is becoming a fast growing field and one of key technologies in this today's knowledge-driven economy. New methods are developing and they are only at their beginnings. Knowledge audit is one of first steps before implementing knowledge management. This article describes problems that can occur in developing new methods for knowledge audit as specific and partial approaches to knowledge audit in some cases. This article also describes criteria that caused designing of some existing methods and describes general approach to knowledge audit. As an example described are some imperfections of existing methods and impossibility to apply them with new demands for knowledge which leads to designing a new method. Chosen example illustrates the design/redesign of existing method for knowledge audit which uses ASHEN knowledge classification and it did not in best way satisfy the needs of information firm so it was redesigned. New redesigned method is shorter in some steps, has identified more knowledge sources and allows better understanding of knowledge flow between departments and between firm and surroundings. In our example, the firm has gained far more qualitative results which allowed it to identify knowledge gaps, review its existing goals and adapt them to intellectual assets. The conclusion emphasizes the need to research the design of new and far more general methods for knowledge audit which will be based on analysis of knowledge needs and specifications.
Knowledge management; Knowledge audit; Design of methods
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Podaci o prilogu
291-298.
2008.
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objavljeno
978-953-6071-04-3
Podaci o matičnoj publikaciji
Proceedings of the 19th Central European Conference on Information and Intelligent Systems
Aurer, Boris ; Bača, Miroslav ; Rabuzin, Kornelije
Varaždin: Fakultet organizacije i informatike Sveučilišta u Zagrebu
Podaci o skupu
19th Central European Conference on Information and Intelligent Systems
predavanje
24.09.2008-26.09.2008
Varaždin, Hrvatska