engleski

Definition Metamodel of ITIL

The implementation of an adequate service management system for information technologies requires recognition of business needs, current level of maintenance, better insights into available approaches and tools, as well as their comparison, interoperability, integration and further development. The approach we are proposing and elaborating in this paper lies on the construction of the Definition Metamodel of the Information Technology Infrastructure Library (ITIL DMM). The metamodel is derived from the ITIL glossary and other specifications and presented in an object-oriented fashion by using structure diagrams conform to UML notation. ITIL DMM is divided in a set of Component Metamodels (CMM). Some are briefly discussed, as well as their application in the field of evaluation of consistency, correctness and completeness of ITIL definitions and evaluation of ITIL-based tools.

Metamodel, ITIL, UML

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