engleski

Integrating BSC and EFQM: A proposed performance management framework in construction projects

Projects are constantly disappointing their stakeholders as a direct consequence of inadequate performance management. Performance should be viewed and assessed trough holistic pair of lenses and should considerate different types of management control systems. This paper explains distinction among diagnostic, interactive and strategic control systems and elaborates their role in performance management system. It presents two most frequently used models (The Balanced Scorecard ? BSC and European foundation of quality management excellence model - EFQM) and clarifies their role in managing performance. It suggests a holistic conceptual framework based on strengths of BSC and EFQM. The paper concludes that although The Balanced scorecard is widely known, more implemented and better tool for strategy implementation, European model showed better for strategic control, benchmarking and alignment with the environment.

BSC; EFQM; performance management; framework; construction

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