engleski

Qaulity Audits of Management Systems

Quality management systems (QMS) based on the requirements of ISO 9001 standard have been present for more than twenty years. The audits of the QMS are used to evaluate the level of compliance to the requirements of relevant standards. The objective of this paper is to investigate the non-conformities observed during the quality audits in the implementation and application of the QMS according to the requirements of ISO 9001 standard. The investigation was performed on the authentic systems during a practical implementation of the QMS in different organizations. This four years investigation includes 25 organizations, with different scopes of activity and a different number of employees. The QMS s of these companies have been monitored in detail for four years. Internal audit reports were collected from the companies, and the author himself performed the external audits at the companies that were included in this investigation. The non-conformities identified during the audits are grouped according to the requirements of ISO 9001 standard. These data are analyzed to determine whether the size of the organization has any influence on the non-conformities identified at the QMS audits.

quality; quality audit; quality management systems

nije evidentirano