engleski

Structuring Communication within Construction Projects - A Communication Breakdown Structure

Most construction projects are complex, collaboration-intensive phenomena. Therefore, structuring and coordinating communication within projects is a serious challenge. The Construction Process Protocol is a plan of work that creates a division of activities into sub-processes in three levels. The main idea of this paper is to use a set of IT-based patterns and techniques complementary to business process management to develop a model of collaboration breakdown, integrating Business Process Management techniques with the Process Protocol. According to this idea, the structuring of collaboration within a project relies upon the premise that sets of Process Protocol sub-processes can be represented by corresponding sets of collaborative tasks carried out between various project participants. These collaborative tasks are defined by their participants with corresponding roles, deadlines, statuses, and other collaboration variables. A communication model originating from the presented idea is based on the fact that major part of communication on projects can be conducted in various digital forms and, therefore, easily stored and audited.

collaboration; communication; information technology; process protocol; project management

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