engleski

Turning Points in Business Process Orientation Maturity Model: An East European Survey

Companies worldwide are embracing Business Process Orientation (BPO) in order to improve their overall performance. Over the past few years methodologies for analyzing maturity state of BPO have been developed. Maturity model consists of a number of stages through which companies evolve as they increase the adoption of process oriented practices. Understanding the transition between different stages of BPO is of utmost importance for enabling governance and superior execution of these processes. In this paper we present the investigation of turning points between different stages of BPO in the business setting in transitional economies of East European countries, specifically Croatia and Slovenia. Using an acknowledged data mining technique of classification and regression trees (C&RT) turning points are detected based on survey results obtained in 2008. These findings present invaluable guidelines for any business that strives to achieve more efficient business processes.

Business Process Orientation; Maturity Models; Turning Points; Datamining; Decision Trees

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