engleski

Towards a Process Orientation in the Public Sector: Croatian and Slovenian Case Studies

Interest in business process management projects in public organisations has been stimulated by the restructuring reforms that have spread across many countries in the last two decades. This paper examines process oriented projects in public sector and provides an overview of related research and experiences from practice. To illustrate the characteristics of business process-oriented projects in Croatian and Slovenian government institutions, two different real-life case studies are described and compared. The research results are analysed as to provide guidelines that can be applied in future implementation activities.

process orientation; public sector; business process modelling; business process management; e-government

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