engleski

Primary School Teachers' Competence in Solving Interpersonal Conflicts

To make primary education teachers competent in dealing with conflicts among pupils, they have to be able to rule with the competence of quality in resolving personal conflicts. With the goal of research which should show which strategies are most commonly used by Croatian teachers in the management of conflicts, it is undertalken a study on a sample of 142 subject and classroom teachers in 5 elementary schools in Zagreb. Of the total number of teachers who participated in the study, 59 are classroom teachers and 83 are subject teachers. The study used a questionnaire, "What kind of relationship we have with the listener?“ Results of research conducted showed that there were statistically significant differences in the use of different conflict management strategies in the population of Croatian teachers. Usually the conflict is managed by the strategy of adaptation, cooperation and compromise, more rarely by competition. There are no statistically significant differences between strategies of conflict management in the work of subject and classroom teachers. Also, there is no statistically significant difference between conflict management strategies and years of service. Given that teachers, by the obtained results of the research, most commonly use adaptation as the most inefficiently strategy in the management of conflicts, we can conclude that there is a need to implement additional pedagogical- psychological-communication training of teachers and students of primary education.

Competence; Conflict Resolution; Teachers; Primary Education

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