engleski

IS/IT Basic Application Element of 4PLTM Model in Hotel Management

Global world economy, as well as efficient local entrepreneurship, cannot exist today without the support of IT and its application in the form of integrated business-information system (IBIS). In this paper, we will describe the 4PLTM model components which are the basis of Supply Chain Management (SCM), with a special reference to the component of information as the main nerve system of the model comprised of: IT system integration, IT infrastructure procurement, data processing in real time, conversion of data into information, provision of information for disputable cases, as well as technical support. Based on which parameters can one define the metrics necessary for evaluation of IT application success in material management process? How to use IT effectively via application of 4PLTM model in hotel management? Answers to these questions are based on the research of authors who studied real documents of material management process in economic organizations, which result in defined parameters of success estimation. These are going to be used for a comparative analysis in hotel management and as the basis for efficiency estimation of the informatization by analysis of 4PLTM model application. The confirmation of the thesis that the same parameters are applicable for productive and service organizations will be elaborated on an example of a Croatian hotel.

IT; information system; hotel management; material management; 4PLTM model

Proceedings indexed by EconLit and ProQuest (CSA-Social Services Abstracts is now a division of ProQuest) - review scientific paper.