engleski

ICT in local public sector

Government institutions and agencies represent - big systems that slowly react and adapt to new technologies. However, there are many local public agencies in Croatia that communicate with their customers through the Internet. Electronic government (e-government) represents the infrastructural transformation of administrative state bodies. It includes usage of the information communication technology in order to achieve more efficient work, more rational budget funding and better quality of services provided to a customer. We report on the analysis of investment in ICT done by twenty-one counties in Croatia. Also we have analysed current web sites used by each of them. Finally, the degrees of communication with their customers and the quality of web sites are also presented.

e-government; ICT investment; web site quality

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