engleski

Performance Measurement Implementation in the Inspectorate General of Defense

Contemporary e-government assumes proper application of the information and communications technology (ICT) as well as an effective management system, all in order to improve the effectiveness of the public sector organization. One of the important government organizations is the Ministry of Defense (MoD) and its control mechanism – Inspectorate General of Defense (IGD). The budget that MoD starts the new strategic planning cycle with should be partially used for enabling the defense system efficiency. This is done through implementation of the new ICT and employees’ education as well as through IGD control of defense processes and goals achievement. Having improved IGD business processes supported by ICT and educated inspectors will cause the defense organizations inspected by IGD to be satisfied with the level of service that IGD offers to them improving their own business processes. This will, as a consequence, justify the budget allocated for the IGD and its feedback mission will be thus fulfilled. Such a cause and effect chain, that can significantly improve the IGD efficiency and economics, is in the very nature of Balanced Scorecard (BSC) methodology, when used for managing the organization. A clear definition of goals and natural strategy definition and implementation using BSC will lead the IGD towards its goals by executing right activities with the optimal resources usage. For the BSC management model to be successfully implemented and effectively applied in IGD, a proper performance measurement plan should be developed.

Information and communications technology; Ministry of Defense; Balanced Scorecard

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