engleski

PROTECTION OF PASSENGERS’ RIGHTS IN THE EUROPEAN UNION

Ten years ago, in the EU White Paper „European transport policy for 2010: time do decide“, the Commission clearly announced that users of transport system need to be put back at the heart of the transport policy, regardless the mode of transport. It has been pointed out that new specific measures are needed so that passengers can both know their rights and enforce them. Significant legislative instruments have been adopted at EU level in recent years aiming to ensure that passengers benefit from the same level of protection. At the EU level, separate rules dealing with passengers' rights have been established for each mode of transport (rail, air and road transport, maritime and inland navigation).New passengers' rights have been established, carriers' obligations imposed and a significant body of jurisprudence developed. The objective of the paper is to analyse the existing EU legislation in this field.

passengers' rights; disabled passengers; passengers with reduced mobility; baggage; rail transport; air transport; road transport; maritime and inland navigation

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