engleski

From IT to BSC : the importance of culture in implementing a performance measurement system in Croatia

This article consists of a case study describing the problems encountered when implementing a BSC in a public utility in Croatia. The authors were approached by managers of the utility for assistance in purchasing a computerized management information system. After examining the utility’s management practices, it became obvious that the problem was not a lack of computerization, but a lack of a management information system.The article describes the problems encountered when a performance management system such as the BSC is implemented in the culture of a developing country. Managers need to be aware of the problems if they are to be successful in implementing modern management techniques.

information technology; performance measurement systems; BSC

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