engleski

Stress and Communication in the Workplace

The subject of this paper is to study the impact of stress on employees of the company "ALDI" Split. One of the most common causes of stress in the workplace are interpersonal relationships. Stress due to poor interpersonal relationships is also covered by the concept of mobbing, which means psychoterror in the workplace that employees perform on their colleagues. Employees who are stressed often have health problems, are less motivated to work, and are less efficient and therefore less protected in the workplace. Their organizations can hardly be competitive in the market. It is the responsibility of managers to adequately control and prevent stress in the work environment, and of each individual to know how to effectively manage personal stress. In this paper it was necessary to consider the relevant factors of stress and its impact on the functioning of employees. In this regard, the theoretical determinants of stress were verified by empirical research using a questionnaire. Topics to be addressed in this paper involve the analysis of people who suffer the negative effects of stress in the workplace. It particularly discusses the role of non-violent communication to reduce stress.

stress; communication; mobbing

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