engleski

The characteristics of job satisfaction: a case study in Croatia

The goal of this research was to investigate job related attitudes, absenteeism and turnover intentions in the Faculty of Agriculture, University of Zagreb. Job-related attitudes that were the object of this research were: • job satisfaction (overall and faceted) • job involvement • organizational commitment Overall job satisfaction results show that 71% of the respondents are either satisfied or very satisfied with their jobs, while there are 8% of dissatisfied employees. The breakdown of job satisfaction to particular job characteristics revealed that employees feel that their jobs are interesting ; they have pleasant co-workers and external work conditions. However, they are less satisfied with payment, their participation in decision-making and leadership of the organization. Significant differences between employee groups were found for satisfaction with job characteristics, where administrative employees were the least satisfied. Job involvement of employees has been found to be higher than average. It reflects respondents’ dedication to their work. However, there were differences in job involvement between employee groups, where professors showed the highest level of job involvement. Organizational commitment is a measure of attachment to the organization a person works in. For Faculty of Agriculture the level of organizational commitment is higher than average. Once again, significant differences between employee groups were found. Compared to other employee groups, professors showed the highest level of organizational commitment. Sources of job satisfaction and dissatisfaction were identified. The most frequently mentioned satisfaction sources are the job itself, relationship with co-workers, professional advancement and independence in work. The sources of job dissatisfaction that were most frequently mentioned were bureaucracy, bad organization of work, low payment and relationships with the management. Only 12.8% of employees of the Faculty of Agriculture expressed turnover intentions. Even though employees consider leaving the organization from time to time, only 6% of them are actively looking for a new job. Absenteeism is not a behaviour that is common on the Faculty of Agriculture. Only 1.92% of employees often think of staying at home to avoid work. Moreover, 38% of respondents have been away from work in the last year but usually due to illness or other justified reasons. Finally, some significant correlations between concepts that were the object of the study were found. Job involvement and organizational commitment are positively correlated to age, length of tenure, monthly pay and overall job satisfaction. Also, both these concepts are negatively correlated to absence from work, turnover intention and holding a managerial position.

job satisfaction; organizational loyalty; attitudes

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