engleski

Measuring performance of local e-government in the Republic of Croatia using data envelopment analysis

Information-communication technology impacts all spheres of life and thus brings innovations in the public sector management. This paper examines the efficiency of e-Business in the local administration and provides a way of grading the effectiveness through the usage of nonparametric approach. Data envelopment analysis is a non- parametric method that allows the use of multiple inputs and outputs and provides the possibility of using qualitative and quantitative data simultaneously. It also allows the use of data regardless of their measurement units so according to its characteristics it greatly fits for analysis of city e-Governments. With the help of the data envelopment analysis, 41 city administrations were analyzed across 8 selected inputs and 3 outputs. Each city government’s e- Business was considered with 5 primary aspects, in the respected order ; information and communication technologies (ICT), human potentials, information security, information and documentation base and availability of e-services. The obtained results make it possible for managers to compare inefficiently rated city administration units with those of their reference group and improve their efficiency throught the usage of efficiency limit projections. The analysis has shown that city government’s e-Business has just begun to develop and, depending on the individual city government, is currently situated in the first two phases of development (administration centric and customer aware). From the Croatian e- Government development strategy, it’s clearly evident that there is hurrying with the harmonization of the legislative for the development of e-Government only in those areas which are crucial for the joining with the EU, while the development of e-services is only being mentioned as a mean for satisfying the form.

relative efficiency ; data envelopment analysis (DEA) ; local government ; e- Government

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