engleski

THE PATIENT EVALUATION OF GENERAL PRACTICE CARE IN THE CITY OF RIJEKA, CROATIA

Introduction The city of Rijeka contains 144.043 citizens and their satisfaction with general practice care is not known. The patient evaluation of general practice care is important indicator of the quality of health care and public health generally. Aim The aim of this study was to evaluate patient satisfaction with general practice care of adult people of City of Rijeka, Croatia. Materials and Methods In this study 101 patients were examined by EUROPEP questionnaire. The questionnaire was made by EUROPEP working group and it was used in many international studies. All the examined patients were over 18 years old. The EUROPEP consists of 30 questions regarding clinical quality and the quality of organization. Clinical quality is defined by the perception and satisfaction of patients with competence, professional behaviour and the offer with different curative and preventive treatments, while organization considers satisfaction of patients with equipment, availability and link with other parts of health system. Results In this study the mean age of examinees was 67 years and 86% were women. Fifty percent of the examinees had high school education and 63% have satisfying health status. The highest score was achieved within the question regarding physicians work time schedule, while the lowest score had a question regarding availability of physicians during the weekends and holydays. Conclusion The results show that patients opinion of general practice care was satisfying but within some parts exists the indication for improvement.

primary health care; Rijeka; EUROPEP; evaluation

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