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Quality management in hospitals : Case study in Croatia (CROSBI ID 203986)

Prilog u časopisu | izvorni znanstveni rad

Sinković, Giorgio ; Bevanda, Vanja ; Currie, David M. Quality management in hospitals : Case study in Croatia // Review of integrative business and economics research, 1 (2012), 1; 234-245

Podaci o odgovornosti

Sinković, Giorgio ; Bevanda, Vanja ; Currie, David M.

engleski

Quality management in hospitals : Case study in Croatia

Recent studies of the global health care industry show that patients' expectations frequently are not fulfilled for a variety of reasons. One way to improve patient satisfaction is to apply quality management techniques supported by an appropriate business information system. In this article we present one case in Croatia in which the government requires hospitals to apply accreditation standards that are based on quality management principles. In their role of consultants to the process, the authors encountered several problems with implementing the government's mandate, problems that occur frequently in situations where quality management is a novel concept.

quality management; ICT in hospitals; accreditation standards.

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Podaci o izdanju

1 (1)

2012.

234-245

objavljeno

2414-6722

2304-1013

Povezanost rada

Ekonomija