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Research and ranking of the factors of impact on efficiency and effectiveness of the quality management system certification process using the prior factor ranking method

This article shows the method of ranking the factors in the study of efficiency and effectiveness of the process of quality management system certification compliant with the requirements of international standard ISO 9001. During the research of efficiency of the quality management systems certification process in enterprises of metal processing industry in Croatia, various impact factors that affect the certification process have been identified. Therefore, the issue arose whether each factor could be treated equally, i.e. whether there are factors that are more important and have a more pronounced effect and greater impact on the certification process. The survey collected the opinions of competent experts in certification institutions, i.e. of external auditors who are directly involved in the certification process, and the representatives of the quality of the companies that have certified the system for at least two years. After the data was collected, ranking of impact factors and analysis of results was conducted.

certification; efficiency; effectiveness; impact factors; prior factor ranking method; quality; quality management system

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