engleski

The Art of Listening as a Successful Communication

Communication is the interaction between two or more communicators ; a complex process of exchanging information which improves and enriches human life because human beings cannot deny their social dimension. In the process of communication with our environment, we have four communication skills: listening, speaking, reading and writing. The results of many studies that monitor and examine the correlations of these skills in everyday communication give similar results: 40% of the time we listen, we're talking 35%, 16% read and write only 9% of the time. This shows us clearly that most of our time we are collecting information by listening and that is the main reason why it is essential to know how to be a good listener - to understand what we are listening and to listen efficiently. Listening is one of the most active forms of learning and an integral part of communication and social behavior - interpersonal interactions in general. To know how to listen takes a skill through which we express our appreciation, respect and care for other who we listen to, without judging him/her. In that way, we encourage that other person to develop and express him/herself and to collaborate with us. This tollerant approach leads us to our personal accomplishment and personal and social success. I chose the phrase „the art of listening- listening skills“ because it takes constant learning and permanent training to be a good listener ; good listening implies being open to people, honesty, understanding, sense of security, feeling comfortable with ourselves, selfrespect and beliving in our abilities, capabilities and potential and in abilities and potential of others - that kind of atmosphere is a key for good interaction. Anyone can improve their listening skills. We must be aware of importance of listening as a communication aspect, then with constant learning, practice and permanent training and correcting our own behavior as listeners but also as speakers. Understanding of listening will help us to achieve quality communication with others, which creates a good basis for success - both in business as well as privately. A number of anonymous tests conducted on a large sample of world population showed incredible results: most people feel misunderstood or insufficiently understood and just want to have someone to listen to them. That information made us wanted to do our own research about listening to the student population that studies about communication. Today's youth is privileged with the availability of information, and the students as future professionals are the ideal pattern for such a complex issue. The study results confirm my expectations - the subjects consider themselves as good communicators, they are aware of the importance of listening, tolerance, open communication... and it is because they know what listening is and that listening is so important. So, just by raising awareness of listening and education, and with continuous learning, we can reduce interpersonal communicational gap and provide a new kind of interaction - with a positive dimension for the benefit of us all.

interpersonal communication; listening skills; non-listening; successful understanding; successful relationship.

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