engleski

Business Process Management in Insurance Case of Jadransko Insurance Company

Business processes should be controlled by an automatic system, including their management and control system in real time based on the Balanced Scorecard concept. In this paper we will analyze the model through which it is possible in a relativity short time to ensure business processes mastering. Although the model in this paper is primarily described for insurance companies, it can be applied to other organization.

business process ; business process management ; business process operationalization ; insurance

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