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izvor podataka: crosbi

Information techonology for business process management in insurance companies (CROSBI ID 633147)

Prilog sa skupa u časopisu | izvorni znanstveni rad | međunarodna recenzija

Bosilj Vukšić, Vesna ; Ivandić Vidović, Darija ; Milanović Glavan, Ljubica Information techonology for business process management in insurance companies // Records of Natural Products. 2015. str. 667-675

Podaci o odgovornosti

Bosilj Vukšić, Vesna ; Ivandić Vidović, Darija ; Milanović Glavan, Ljubica

engleski

Information techonology for business process management in insurance companies

Information technology plays an irreplaceable role in introducing and improving business process orientation in a company. It enables implementation of the theoretical concept, measurement of results achieved and undertaking corrective measures aimed at improvements. Information technology is a key concept in the development and implementation of the business process management systems as it establishes a connection to business operations. Both in the literature and practice, insurance companies are often seen as highly process oriented due to the nature of their business and focus on customers. They are also considered leaders in using information technology for business process management. The research conducted aimed to investigate whether the perceived leadership status of insurance companies is well deserved, i.e. to establish the level of process orientation and explore the practice of information technology use in insurance companies in the region.

business processes management; process orientation; information technology; insurance companies

Rad je objavljen i u časopisu International Journal of Social, Behavioral, Educational, Economic and Management Engineering 9 (2015)str. 2706-2714 ; ISSN 1307-6892.

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Podaci o prilogu

667-675.

2015.

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objavljeno

Podaci o matičnoj publikaciji

Records of Natural Products

WASET

1307-6167

Podaci o skupu

International Conference on Systems and Software Engineering (17 ; 2015)

predavanje

14.10.2015-15.10.2015

Berlin, Njemačka

Povezanost rada

Ekonomija, Informacijske i komunikacijske znanosti

Indeksiranost