Information techonology for business process management in insurance companies (CROSBI ID 633147)
Prilog sa skupa u časopisu | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Bosilj Vukšić, Vesna ; Ivandić Vidović, Darija ; Milanović Glavan, Ljubica
engleski
Information techonology for business process management in insurance companies
Information technology plays an irreplaceable role in introducing and improving business process orientation in a company. It enables implementation of the theoretical concept, measurement of results achieved and undertaking corrective measures aimed at improvements. Information technology is a key concept in the development and implementation of the business process management systems as it establishes a connection to business operations. Both in the literature and practice, insurance companies are often seen as highly process oriented due to the nature of their business and focus on customers. They are also considered leaders in using information technology for business process management. The research conducted aimed to investigate whether the perceived leadership status of insurance companies is well deserved, i.e. to establish the level of process orientation and explore the practice of information technology use in insurance companies in the region.
business processes management; process orientation; information technology; insurance companies
Rad je objavljen i u časopisu International Journal of Social, Behavioral, Educational, Economic and Management Engineering 9 (2015)str. 2706-2714 ; ISSN 1307-6892.
nije evidentirano
nije evidentirano
nije evidentirano
nije evidentirano
nije evidentirano
Podaci o prilogu
667-675.
2015.
nije evidentirano
objavljeno
Podaci o matičnoj publikaciji
Records of Natural Products
WASET
1307-6167
Podaci o skupu
International Conference on Systems and Software Engineering (17 ; 2015)
predavanje
14.10.2015-15.10.2015
Berlin, Njemačka
Povezanost rada
Ekonomija, Informacijske i komunikacijske znanosti