engleski

IT Governance and Performance Measurement - research study on Croatian companies

As the organizations are becoming increasingly dependent upon IT in order to achieve their corporate objectives and meet their business needs, the necessity for implementing widely applicable IT best practices standards and methodologies, offering high quality IT services is evident. IT profession has been in search for solid standards and performance measurement frameworks for decades, but it seems that by the 1990’s such efforts had dramatically improved. One of the reasons for such tendencies may be in changing role of IT performance metrics over years. While in 1980’s the focus of IT performance metrics was solely on technical efficiency, in 1990’s process efficiency was attached, these efforts nowadays converge to comprehensive concept of value added IT-related business benefits. IT Governance issues are not only any more marginal or ‘technical’ problems and become more and more a ‘business problem’. Therefore, in this paper emerging issues in IT Governance are discussed and the necessity for IT Audit and Performance Measurement initiatives stressed. Contemporary issues in measuring IT performance are associated with engaging in periodical audits of IT and their contribution to the business. The concept of IT Audit, as a systematically ‘tool’ for measuring IT performance, is shown and explained in further details, together with the methodologies used for their implementation (CobiT, ITIL, ISO 27001). Finally, on the sample of selected Croatian large companies, research question about the level of IT maturity used in businesses is answered. Vast majority of IT Governance components and issues are argued in the research.

IT Governance; IT Audit; IT Performance Measurement; Croatia; CobiT; ITIL

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