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izvor podataka: crosbi

Tools of Quality in Determining the Characteristics of Services in Maritime Passenger Transport (CROSBI ID 226454)

Prilog u časopisu | prethodno priopćenje

Plazibat, Veljko ; Krčum, Maja ; Skračić, Tomislav Tools of Quality in Determining the Characteristics of Services in Maritime Passenger Transport // Naše more : znanstveni časopis za more i pomorstvo, 62 (2015), 2; 53-58. doi: 10.17818/NM/2015/2.2

Podaci o odgovornosti

Plazibat, Veljko ; Krčum, Maja ; Skračić, Tomislav

engleski

Tools of Quality in Determining the Characteristics of Services in Maritime Passenger Transport

The essential purpose of this paper is to show how the tools of quality traditionally used in production processes can be efficiently applied to determining the characteristics of services in maritime passenger transport. Defining the characteristics of services in maritime passenger transport is the key to shipping company’s performance and raising competitive advantages of the overall sea-borne passenger traffic on maritime markets. The paper is based on the application of the QFD (quality function deployment) method and the Ishikawa diagram as an auxiliary tool in the implementation of the QFD method. The insights achieved in this paper can assist the managers of shipping companies in enhancing the existing and the introduction of new competitive services in maritime passenger transport.

maritime passenger transport ; fast passenger transport ; quality function deployment (QFD) ; Ishikawa diagram ; characteristics of maritime passenger ; transport service

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Podaci o izdanju

62 (2)

2015.

53-58

objavljeno

0469-6255

1848-6320

10.17818/NM/2015/2.2

Povezanost rada

Tehnologija prometa i transport

Poveznice
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