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ESG Standards and Guidelines and Information Management at Higher Education Institutions in Croatia

Higher education institutions are becoming increasingly aware of the importance of establishing and assuring the quality system in the area of higher education. In the European higher education area the quality assurance, assessment of the work quality and achieved results at the higher education institutions is based on the European standards and guidelines (ESG). In order to achieve the high quality level, the higher education institutions have to permanently collect and analyse information about the study programmes, teaching and administrative staff, satisfaction of students and other stakeholders of the higher education institutions. Relevant information represent thus one of the most important resources of the higher education institutions and are an inevitable factor of success and development with information management imposed as imperative. Collecting, analysing, using and exchange of all relevant information among all the system stakeholders in order to realize the strategic objectives and quality assurance of the higher education institutions are particularly processed by ESG standards related to information systems and public information. Therefore, the purpose of this paper is to research the importance and the role of information management at the higher education institutions in the Republic of Croatia regarding the level of development of ESG standards which refer to the access to information of the quality assurance system and public information.

ESG standards; higher education institutions; information management; quality assurance

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