engleski

Multidimensional Model of E-inclusion and its Implications

A growing number of information created by government and non-government institutions, significant for the lives of all individuals, today are accessible in digital format via ICT and the Internet. There is a question what happens to the individuals who, for whatever reason, do not have access to ICT and the Internet and necessary skills for their use. In case there is a vast majority of such individuals, one creates the so-called computerized country, but not the information society. This is the reason which led to conclusion that it would be of great benefit to explore the current state of expansion information and communication technology on individual level. Earlier phases of monitoring the ICT and the Internet expansion are focused solely on establishing the so-called digital divide. Further research has been focused on establishing the readiness of private business organizations as well as government and non- government institutions, for the implementation of ICT and the Internet, which resulted with the term e-readiness. Regarding the fact that with time numerous research have confirmed the great connection between using ICT and the Internet and social inclusion/exclusion, digital divide and e-readiness concepts have become inappropriate. In order to remove this defect, one has come to an idea that the term e-inclusion is more appropriate. This paper gives an overview of previous research related to the concept of e-inclusion, and show identified basic categories and attributes that influence on e-inclusion.

e-government ; e-services ; perception ; e-inclusion

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